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Contact Centre
How To Be Global, but Think Local With Your Telephony Deployment
Five9 Introduces the “First” Click-and-Customize GenAI Studio for Contact Centers
The Decision Advantage: The Impact of Decision-Making on Customer Service
Triple Impact Connections Deploys CXone to Support Rapid Growth
Big CX News from Nice, Salesforce, Talkdesk, and Five9
WFO
Enterprise Connect 2024: News You Might Have Missed
Zendesk Appoints New Chief Legal Officer – The Start of a Trend?
Sprinklr: A Victim of Its Own CCaaS Success
Interactive Voice Response: How Smart Automation Drives Efficiency and Enhances Customer Service
Twilio Adds a New Data Layer and Copilot to Flex, Aims to Build Momentum In CCaaS
RingCX Goes Global, Becomes Generally Available in Six Countries Worldwide
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Cisco Releases a New CCaaS Package, Claims Contact Center Momentum
NICE Gives Its Enlighten AI Suite a Memory, Aims to Power More Personalized Experiences
AWS Launches New Self-Service Tool for Live Chat, Releases More Innovations for Amazon Connect
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
5 Benefits of Using a Cloud-Native Data Platform To Increase Your AI and CX’s ROI Potential
Zoom Reveals New Contact Center Agent & Supervisor Innovations at Enterprise Connect
CX TV
GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions
Krisp Shows off AI That Changes the Accents of Contact Center Agents
The Three Types of Contact Center Platforms (and Which Is Best for You!)
Must Watch
The Zoom Contact Center: 5 Features That Stand Out
AWS re:Invent 2023 – Catching Up on All the Contact Center News
Stay on the Cutting Edge with the CX Today Newsletter
The Zoom Contact Center Is Now Available In the UK & Ireland
CRM
‘Unrest at Salesforce’ Before co-CEO Stepped Down
Event News
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
Contact Centre & Customer Services Summit
Call & Contact Center Expo Las Vegas