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Security, Privacy & Compliance
How Enterprises Can Fight Ransomware and Defend Customer Data
AI & Automation in CX
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
AI Agents For Customer Support: Trends, Predictions & Providers
Customer Engagement Platforms
Zoom Eyes the Small Business CX Market with Bonsai Buy
CX TV
3 Ways Customer Journey Mapping Goes Wrong – and What High-Performing CX Teams Do Instead
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
AI Is Transforming How Logistics Brands Serve and Retain Customers
Marketing & Sales Technology
3 Ways CMOs can use AI to Drive Personalization, Prediction, and Content
Contact Center & Omnichannel
Why Voice Understanding is the Missing Link in Enterprise AI CX
Customer Reactions to Robot Mistreatment Could Redefine Service Culture
Is Your Chatbot Giving Away Secrets? How to Stop Whisper Leak Now
The Secret to Reducing Handle Time Without Cutting Corners
The New CX Power Players: Why AI Leadership Is Reshaping the C-Suite
Big CX News from Amazon, Zoom, Gartner & Zendesk
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
