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AI & Automation in CX
Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
From Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports Media
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
CRM & Customer Data Management
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
How Microsoft’s AI Strategy is Transforming Customer Experience
CX TV
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
Contact Center & Omnichannel
Oracle’s Role-Based AI Agents Promise to Boost Revenue
What’s New in Digital Experience Platforms, and What’s Coming?
