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AI & Automation in CX
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Security, Privacy & Compliance
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
CRM & Customer Data Management
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
Customer Analytics & Intelligence
The Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data Foundations
What Is Customer Feedback Management?
Customer Engagement Platforms
Retail Automation: How AI Powers the Consumer Experience
AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents
AI Governance Oversight or Brand Meltdown: Catching AI Before It Goes Rogue
Contact Center & Omnichannel
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Solving Customer Journey Fragmentation with Unified Workflows
Event News
SAP Connect 2025: The Top 10 Announcements (So Far!)
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
5 Initiatives to Improve Digital Customer Experiences from Molton Brown
The Contact Center of Tomorrow Starts With Data
