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AI & Automation in CX
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Security, Privacy & Compliance
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
CRM & Customer Data Management
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
Marketing & Sales Technology
How to Use Data Analytics to Stop Customer Churn
The CEO’s Guide to Unified Customer Experience – When Marketing, Sales & Service Finally Connect
Customer Analytics & Intelligence
The Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data Foundations
Contact Center & Omnichannel
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Solving Customer Journey Fragmentation with Unified Workflows
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
Customer Engagement Platforms
5 Initiatives to Improve Digital Customer Experiences from Molton Brown
The Contact Center of Tomorrow Starts With Data
Big CX News from Microsoft, Salesforce, Cisco & NiCE
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
