Latest Intelligent Virtual Assistants News

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The Best Predictive CX AI Providers 2026

AI & Automation in CX

The Best Predictive CX AI Providers 2026

Silhouette of a person standing on edge of a cliff overlooking a gap to another cliff with a serene ocean and colorful sunset background.

Contact Center & Omnichannel​

Accenture Claims “Customer Service Is on the Brink”

8x8-ai-self-service

Contact Center & Omnichannel​

8×8 Expands AI-Powered Voice Self-Service Offering

Young man throwing smartphone in litter bin outdoors. Recycling broken smartphone.

Contact Center & Omnichannel​

Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel

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