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Contact Center & Omnichannel
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Customer Engagement Platforms
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
8×8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS
CRM & Customer Data Management
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
Customer Analytics & Intelligence
Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta
