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Voice of the Customer
CX Today Community Group Hits 40,000 Members
Dynamic Pricing: The New Enemy of Customer Experience?
Speech Analytics
RingCentral MVP Rebrands as Employee Experience Platform ‘RingEX’
CRM
Holland & Barrett’s Director of CX On Customer Satisfaction and The Importance of Market Research
Contact Centre
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
WhatsApp Is the Next Big Customer Engagement Channel: Are You Ready?
Loyalty Management
Behind the Choices: Exploring the Four Key Drivers of Consumer Behavior
Customer Orientation: A Definition, Strategies, & Examples
SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”
Cisco Targets Patient Experience with New Partnerships
What Can The Wonka Experience Teach Us About Customer Experience?
Contact Center: Why WhatsApp is an Essential Tool in an Omnichannel World
Data & Analytics
Dubber Suspends CEO Over “Missing” $26.6MN
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
Quantifying Delight: A Guide to 5 Customer Satisfaction Metrics and Effective Measurement
10 De-Escalation Techniques to Calm Down Even the Angriest Customers