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CRM Reviews
Zendesk vs HubSpot: Battle of the SaaS Giants
Data & Analytics
The Cloud Is Not Always the Best Option for Your Technology
Contact Centre
The Latest on Twilio’s Second Round of Layoffs
CRM
HubSpot CEO Clarifies “Challenging Times Ahead” Remark
IBM Cloud vs. AWS: How Do They Compare?
ServiceNow CEO: Our Ambition Is to Be the Defining Enterprise Software Company of the 21st Century
Gartner Halves Its 2023 Prediction for IT Spending Growth
Loyalty Management
ServiceNow Transforms Its Partner Program to Build Ecosystem Growth
Enghouse Systems Agrees to Purchase Qumu Corporation
Avaya Outlines Its Innovation Plan to Retain Customers
Avaya Estimates a 36.8 Percent YoY Revenue Slump in Q4
Voice of the Customer
Verint Celebrates Two Cloud Megadeals Worth $20MN in Total
Former Five9 CEO Rowan Trollope Moves on With Redis
UJET Targets Avaya, Genesys, and Cisco Customers with a New CCaaS Migration Offering
RingCentral to Layoff 10 Percent of Its Workforce
Gartner Magic Quadrant for Cloud Infrastructure and Platform Services 2022
