Delivering exceptional customer experience in today’s competitive world starts with having the most effective, optimized team of professionals to support clients. Workforce optimisation tools are powerful additions to the CX stack, capable of engaging, and empowering your staff.
As companies continue to compete almost exclusively on the basis of excellent customer interactions, the demand for WFO solutions is growing. According to some studies, this space will reach a value of $9.93 billion by 2026. What’s more, many WFO solutions are evolving to integrate naturally with contact centre tools and other digital software.
If you’re planning on investing in WFO technology to super-charge your CX team, one of the best ways to learn about the latest technology is through current events. Here are some of the most useful conferences, expos, and summits to attend in 2022.
The Contact Centre & Customer Service Summit
September 12-13, 2022, Radisson Blue, Manchester Airport
A two-day event hosted in Manchester, within the United Kingdom, the Contact Centre and Customer Services Summit is an excellent opportunity to learn more about the technologies and strategies shaping the CX space. This event is designed to connect innovative solution providers in the CX landscape with industry professionals looking to upgrade their customer service strategies.
Here, you’ll learn all about the latest contact centre technology, as well as valuable tools for engaging your workforce. You’ll have a chance to network with other industry leaders, listen to insights from market-leading professionals, and experiment with new tech. Guest speakers will also deliver a behind-the-scenes look at some of the major products growing businesses are using right now.
CCW Online (AI and Digital)
September 13-15, 2022, Online
Ideal for those keen to learn more about WFO and the customer service market, but without a lot of budget to spend on travel, CCW Online is a completely virtual event. Hosted between the 13th and 15th of September, this online event will introduce leading technology from across the landscape, alongside strategies companies can use to delight their target audience.
CCW Online for 2022 will be focusing heavily on AI and digital technologies, so you’re bound to learn a thing or two about the tools you can use to empower your teams. You might even discover some of the powerful intelligence systems available for tracking important performance metrics and employee engagement levels. With tons of useful content to consume at your own pace, this is a great event option for all kinds of attendees.
Customer Focused Contact Centres
October 7th, 2022, One America Square, London
The 4th edition of the “Customer Focused Contact Centres” event is definitely worth checking out for any business leader investing in the new age of customer service. Taking place in London, this event brings together 25 representatives from leading companies across the landscape, to discuss the ever-changing nature of customer service.
Aside from discussing key topics like 360-degree customer insights and AI technology, the group will also be looking at a huge range of points connected to the WFO space. Some of the topics covered include how to optimise operational efficiencies, deal with in-demand staff shortages, and create internal cultures based on trust, value, and connections.
ICMI Contact Centre Expo
October 24-27, 2022, Orlando, Florida
A little later on in October, we have one of the most sought-after and highly renowned events in the CX space. ICMI Contact Centre Expo is a three-day conference for CX and contact centre professionals. Here, attendees can gather insights into the trends facing the customer service space, and the technologies available to boost satisfaction scores.
The ICMI event is always a great place to get up-to-date with the industry, check out some modern tech, and network with business leaders from a range of companies. The conference also hosts an Award ceremony each year, where you can learn about the accomplishments of some of the biggest brands in the CX space. You might even find a partner to deliver your WFO technology.
Customer Experience Live
November 8-9, 2022, Grand Hotel, Birmingham
Focusing on key topics like cloudification, the rise of big data, and brand experience, Customer Experience Live is the number one CX digital strategy event. Attendees have endless opportunities to network with more than 150 top minds from the CX and contact centre space, discovering new ways to engage not just their customers, but their workforce too.
With insightful speeches from representatives of some of the top companies from around the globe, you’ll have a unique chance to learn more about how other brands are paving the way to consistent customer success. There are also plenty of useful insights and reports to help guide your future investment decisions. Customer Experience Live even has closed-door discussions with industry leaders, for more behind-the-scenes insights.
CXN Live: Digital CX 2022
November 08-10, 2022, Online
Committed to sharing the knowledge companies need to enhance both online and mobile experiences in a digital world, CXN Live is a great event for evolving businesses. This free online event will tell you more about using UX and UI tools to enhance the digital experience. You’ll look at concepts like how to effectively integrate channels for an omnichannel experience, and leverage the data you generate online for personalisation.
You may even gain some helpful insights into the power of using feedback analysis, business intelligence, and other metrics to empower your team members. With a wide selection of keynote speakers, and plenty of exclusive content, this is a great place to learn all about the innovations in the CX space, and how they can help your brand.
Customer Experience Live Show
December 6-7th, 2022, Birmingham UK
Taking place just before the end of the year, this CX event is a great way to round off 2022 with some useful information about the changing marketplace. The Customer Experience Live Show in Birmingham is well-known around the globe for it’s insightful speeches and conversations, as well as it’s ability to stay on the cutting edge of new trends.
You’re bound to learn a thing or two about Workforce Optimisation and Management, as well as the other tools and strategies business leaders can use to excel in the new age of CX. Make sure you’re fully prepared for the new year with a quick trip to this phenomenal event.
