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Verint to Introduce 50 Specialized Bots for Contact Centers
Contact Centre
Contact Center: How In-Built Workforce Management Tools Drive Enhanced Levels of Service
87% of Businesses Hail Video in Supporting CX Ops
Puzzel Signs Deal with EvaluAgent to Optimise EX & CX
Doxim Releases CEM Solution to Increase Staff Efficiency
75% of Businesses to Invest in Hybrid Models in 2022
Intelligent Interviewing & Micro Shifts Among Verint’s 2022 WFM Predictions
Talk Talk Poll Finds Over Half of Agents More Productive WFH
WFO Tools Mean WFH Agents Shouldn’t Suffer in Silence
Hibob Raises $150mn Series C for HR Platform
Top 5 Struggles for Remote Workers Revealed
Offices of Just 22% of Hybrid Workers Redesigned Post-COVID
Cisco Launches Global Hybrid Work Index
WFM Platform Smartstaff Raises $4.3m in Funding
NICE: The Challenges of Digital Channel Management
University of Strathclyde Leverages Medallia Experience Cloud
PeopleStrategy Teams up with Fyle to Improve Employee Experience
Explorance: 53% US Millennials Looking for New Job
CX TV
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
Stay on the Cutting Edge with the CX Today Newsletter
Zoom Launches a New Framework for Hybrid Working
How to Prioritize Agent Wellbeing in the Hybrid Contact Center