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How to Add Video Summaries Without ChatGPT
Verint to Introduce 50 Specialized Bots for Contact Centers
What is Microsoft Copilot for Service? A Full Guide
Copilot Cuts Average Handling Time By 12 Percent, Claims Microsoft
The Best Freshdesk Features for Enhanced Productivity
Contact Centre
Welcome to the First Truly AI-Centric Contact Center
The Latest BIG News from AWS, Vonage, Five9, & NICE
CX TV
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
AWS Tackles Contact Center Context Switching Issues with Agent Desktop Innovation
‘77 Percent of Sellers Struggle to Complete Tasks Efficiently’ – Gartner Survey
Dialpad Launches Custom Ai Playbooks for Sales and Customer Service
Contact Center: How In-Built Workforce Management Tools Drive Enhanced Levels of Service
5 Ways Speech AI Can Improve Workforce Engagement Management
Zoom Workforce Management Review: Zoom WFM Features
8 Reasons to Buy Workflow Automation Software
CRM
Zendesk Expands Its Generative AI Capabilities, Announces New Safeguards & Controls
The Guide to Comparing Workflow Automation Tools
The Hottest Trends in Enterprise Workflow Automation
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Stay on the Cutting Edge with the CX Today Newsletter
Zoom Launches a New Framework for Hybrid Working
How to Prioritize Agent Wellbeing in the Hybrid Contact Center