Staying one step ahead of the competition in today’s competitive landscape is challenging for any business. To deliver an excellent level of customer service, preserve phenomenal experiences, and enhance team productivity, many companies find themselves searching for extra support.
Through Business Process Outsourcing (BPO) services, organizations can effectively delegate a number of crucial tasks to external providers. These tasks can include everything from managing technical resources, to providing customer support, and even handling administrative processes. As businesses grow more complex, and customer expectations evolve, BPO solutions are becoming increasingly valuable to modern brands.
Today, the BPO market is expected to generate sales of over $492.65 billion by 2028 alone. The question is, which vendors offer the best BPO solutions for today’s organizations? Today, we’re exploring some of the best BPO providers available for modern brands.
- Accenture
- Genpact
- Teleperformance
- Concentrix
- Alorica
- TTEC
- HGS
- Sutherland
- Tech Mahindra
- TELUS International
- Transcom
- Conduet
- Comdata Group
- IBM
- Wipro
- Infosys
- Foundever (Sykes Enterprises)
- Cognizant
- Tata Consultancy Services (TCS)
- SunTec India
- Intetics
- 1840 & Co
- Ibex
Accenture
Specializing in information technology services and consulting, Accenture is a Fortune Global 500 company with a strong presence in the BPO market. The company delivers outsourcing support via a community of nearly 200,000 experts, spread across 50 different centers. With Accenture, organizations can leverage support for everything from intelligent finance operations, to sourcing and procurement, supply chain management, and customer service.
Accenture delivers its BPO services based on a combination of in-depth employee training and the use of leading technologies. Accenture has also invested more than $300 million in developing a human and machine operating engine (SynOps) to enable remote working and create an agile, flexible digital workforce, capable of acting as a resource for other brands.
Genpact
Growing professional services firm, Genpact focuses on assisting businesses in achieving their operational outcomes with a combination of consulting, support, and technical solutions. Named a leader in Insights-Driven BPO, Genpact uses analysis and reporting to assist companies in achieving their goals in a range of different environments.
The company’s services cover a variety of offerings, from digital services around automation and artificial intelligence, to business customer care support. The company also aids organizations in developing supply chain management techniques, improving sourcing and procurement strategies, and preserving risk and compliance initiatives.
Teleperformance
Headquartered in France, Teleperformance is an omnichannel services company, focused on assisting companies in the high-tech landscape. With more than 410 thousand employees worldwide, Teleperformance serves organizations in 170 countries, with more than 300 languages and dialects supported between its employees.
The company offers a range of BPO solutions, including analytics and consulting support for business process optimization, business transformation, and back-office processing. Teleperformance also focuses heavily on BPO solutions for customer service and CX management, assisting brands with video and metaverse customer experiences, and multilingual support. The brand also helps its clients to develop strategies for remote and hybrid work.
Concentrix
Specializing in customer experience, Concentrix works to support brands in the design, development, and operation of customer service strategies. Serving a variety of industries, Concentrix offers a range of BPO solutions, including everything from data analytics, to digital engineering, and automation. The company also pursues opportunities in the area of experience design for transforming brands.
With solutions to help organizations understand the voice of the customer, and develop new strategies for consumer loyalty, Concentrix assists businesses in strengthening their position in the market. They build experience platforms from scratch, and can also help with managing CX strategies, acting as a back-up source of customer service for teams around the globe.
Alorica
One of the largest certified minority-owned BPO companies in the world today, Alorica advertises itself as a comprehensive customer experience partner. The company serves a range of industries, from community-focused projects, to FinTech, Health and Lifestyle brands, and technology. The team features more than 100,000+ professionals, all dedicated to delivering exceptional customer service.
Aside from taking an intuitive approach to Business Process Outsourcing, Alorica also sets itself apart from other vendors with a robust approach to ethics and corporate social responsibility. The company was even named a Leader in the Gartner Magic Quadrant for Customer Service BPO in 2022.
TTEC
American customer experience technology and services company, TTEC, provides a host of services to global and local businesses across various verticals. The company has more than 2,000 employees across 19 delivery locations and 14 countries, as well as 23 years of experience in CX and digital transformation. It also offers BPO services in more than 25 languages.
TTEC’s outsourcing services cover everything from customer care and customer acquisition as a service, to specialist CX for startups, back office support, and fraud prevention and detection. TTECs teams can also help businesses with CX analytics, integrating contact centre software into the business environment, and leveraging automation and artificial intelligence.
HGS
Hinduja Global Solutions, or “HGS” is another Gartner Magic Quadrant Leader for customer service BPO. Some of the BPO services offered by the organization include digital transformation services, and data analytics solutions. For CX-focused BPO, HGS promises services that help organizations improve their NPS and CSAT scores, while reducing operational costs.
HGS’s services cover everything from strategy and consulting options like customer journey mapping, messaging, and personalization strategies, to web and mobile UI design, lead generation, campaign management, and out-sourced customer care. The team can even help companies build their own omnichannel customer service plan.
Sutherland
Sutherland Global is a BPO company offering support with everything from configuring and integrating products and platforms, to leveraging digital transformation. The wide range of Business Process services offered by the organization include solutions for enterprises, digital finance companies, smart hospitals, mortgage services, and more.
Sutherland uses a combination of cutting-edge technology and highly trained staff to support businesses in upgrading their CX initiatives. The company can also assist organizations in implementing transformative solutions like AI and automation into the contact center environment, and supports brands with maintaining process excellence.
Tech Mahindra
Indian multinational IT services and consulting company, Tech Mahindra, operates as part of the larger “Mahindra Group”. The brand serves companies from a variety of different industries, including communications, manufacturing, healthcare, life sciences, banking, and more. Plus, Tech Mahindra even builds systems, processes and solutions for companies with NXT.NOW.
The service offerings provided by Tech Mahindra assist businesses with a range of processes, from setting up and installing cloud services, to designing customer experience strategies. For CX teams, Tech Mahindra can offer support with disruptive technology adoption, experience design and adoption, operations transformation, and various other solutions.
TELUS International
Canadian technology company TELUS International is a customer experience company dedicated to offering IT services and BPO support to businesses worldwide. Their clients include companies from the Technology, Communications, Financial, Travel, Automotive, Game, Healthcare, and Ecommerce sectors. Plus, TELUS offers a huge variety of services and solutions to choose from.
The company’s CX experts can assist organizations with setting up and managing omnichannel customer service experiences, contact center outsourcing, technical support, customer acquisition, and even UX/UI design for digital platforms. TELUS also offers support and advisory services for data and customer analytics, CX process consulting, workforce management services and more.
Transcom
Designed to support fast-growing brands, Transcom’s BPO services help organizations to deliver comprehensive customer support and service across various channels. The Transcom team stretches across the globe, consisting of 30,000 people in 85 locations, and 27 countries. Transcom can even offer outsourced service support in 33 languages.
Transcom’s CX services cover every channel, from voice, to chat, and social media. The company can also help with content moderation and online security, or deliver outsourced teams to help companies increase their sales. Transcom also offers BPO solutions for customer retention, tech support, and financial collections.
Conduet
Specializing in the iGaming industry, Conduet is a team of customer engagement specialist, providing compliant, intelligent customer operations solutions. The company has built its service offerings around the belief that every company deserves to have the perfect relationship with its customers.
Conduet offers sales culture and technology consulting for companies hoping to improve customer interactions, as well as lead acquisition services. The company is also consistently growing its team, and investing in new, innovative technology to improve its CX offerings.
Konecta (Comdata Group)
Konecta Serves a host of industries, from the public sector, to automotive and mobility, media and entertainment, technology, retail, and healthcare. The company employs more than 130,000 people worldwide, providing extensive business process outsourcing across more than 200 sites, and 24 countries. The company can also offer solutions in over 30 languages.
Konecta’s BPO services include solutions for process management, such as back office processing, optimization, and automation. The company can also assist with comprehensive omnichannel customer care, technical support, marketing, and sales. What’s more, the brand offers CX consulting and cloud services to its clients.
→ Explore Konecta (Comdata Group)
IBM
Technology innovators IBM offer a combination of services and technologies to transforming companies with a focus on customer experience. The organization’s BPO services revolve around helping companies to rethink and optimize operations throughout the business landscape. IBM can assist brands with intelligent supply chain operations, managed marketing services, and talent and HR recruitment. Plus, the brand also offers solutions for finance management and CX.
In the CX landscape, IBM focuses on delivering end-to-end contact center capabilities to organizations with the IBM iX service, which spans agent contact centers, digital channels, processes, and journey orchestration, with solutions for automation. The IBM iX offering also provides access to analytics and insights for B2C and B2B sales operations.
Wipro
Multinational corporation Wipro provides information technology, business process, and consulting services to companies worldwide. The brand’s services cover everything from assisting companies in their transition to the cloud, to building cybersecurity strategies, engineering new solutions, and developing modern infrastructure.
Wipro’s BPO solutions also cover digital marketing, interaction solutions for customers, and experience design. Using intelligent resources and analytics, Wipro assists organizations in developing their points of differentiation with customer experience and service. The company can also aid growing companies in the management of various back-end operations. Wipro also delivers strategies for business operations, and data operations insights as a service.
Infosys
With a strong focus on the customer experience landscape, Infosys has developed both platform tools and services to drive organizations towards their CX and digital transformation goals. The core BPO services offered by Infosys come from the Infosys BPM team, which works with organizations to develop digital frameworks for design-led customer experiences.
The brand can work with organizations to help them leverage new technologies, such as artificial intelligence and automation, to unlock new levels of performance. What’s more, the company also offers training and support to new team members within the businesses it serves. Infosys’ services include comprehensive customer service outsourcing, to assist teams in reaching SLAs.
Foundever (Sykes Enterprises)
Part of the Sitel Group, Sykes Enterprises, otherwise known as Foundever is a BPO company focused on customer service and experience. With over 170,000 associates across the globe, the brand delivers customer experiences to 9 million people daily, in more than 60 languages across 45 countries. The CX-focused services address all aspects of the customer journey, from acquiring leads to ensuring customer retention.
The highly certified brand supports CX delivery with rightshoring solutions, work at home, and hybrid operations. Companies can access customer service professionals around the globe to expand their CX team, and also turn to Foundever for back-office support. The brand’s teams work across every channel, and share data with business leaders for ongoing growth.
→ Explore Foundever (Sykes Enterprises)
Cognizant
Leveraging the IT-BPO combined model, Cognizant supports businesses in pursuing digital transformation efforts, and streamlining operations. The company utilizes technologies like automation and artificial intelligence, combining them with industry-specific process expertise to ensure companies can adapt to a changing marketplace.
Featured services offered by the brand include Cognizant Neuro, a solution for companies looking to take advantage of automation for business efficiency, and omnichannel customer care support. The customer care solutions offered by the organization help companies to connect with clients across channels, improve employee impact, and authenticate interactions for compliance purposes. Predictive analytics services are also included for business planning purposes.
Tata Consultancy Services (TCS)
Otherwise known as TCS, Tata Consultancy Services is a sustainability focused BPO solution provider. The organization serves companies in a variety of different industries, with custom-made solutions for transitioning into the cloud, leveraging cognitive business operations, and managing cyber security strategies.
Alongside products and platforms for customer experience and business management, TCS focuses heavily on consulting. The brand helps business leaders to develop interactive experiences for customers, while taking advantage of new enterprise solutions for growth. Companies can also utilize the technology tools from TCS, which come in the form of modular, plug-and-play offerings for customer service and experience.
→ Explore Tata Consultancy Services (TCS)
SunTec India
Global IT outsourcing service provider, SunTec India has a growing presence in more than 50 countries worldwide. With thousands of full-time employees, SunTec promises brands access to intelligent support for various back-end operations and customer-facing strategies. The organization is ISO/IEC 27001:2013 certified, for peace of mind.
SunTec’s services in the BPO landscape include options such as data management, for companies looking to track patterns through the customer lifecycle, to ecommerce management and publishing solutions. SunTec can also assist its clients in the creation of custom web applications and mobile tools, photo editing, and digital marketing strategies.
Intetics
IT outsourcing company based in America, Intetics has software development centers and BPO solutions on offer around the globe. The company specializes in the development of new tools for companies investing in digital transformation, with on-staff engineers capable of creating applications, platforms, and resources for brands.
The organization also offers human-led service support for companies in need of assistance with managing back-end financial and administrative tasks, and forward-facing customer support. Companies can leverage Intetics expertise to manage business productivity and efficiency, improve employee experience, and streamline processes with automated workflows.
1840 & Co
Promising access to vetted experts around the globe, Eighteen 4orty, or 1840 & Co is a business which helps organizations to find, hire, and pay remote talent and teams across 150 countries. The brand specializes in assisting businesses in expanding their talent pool when dealing with peaks in customer demand and new projects.
The 1840 & Co BPO solution providers can deliver support in multiple languages across various channels. All of the employees are trained to the highest standards, and the company also offers businesses the freedom to leverage elastic scalability for all of their services.
Ibex
Dedicated to CX outsourcing solutions, Ibex supports countless startups, scale-ups, and blue-chip companies around the world. The company’s solutions include worldwide CX outsourcing, digital demand generation, staff augmentation and customer experience management.
The CX outsourcing services from Ibex are enhanced by state-of-the-art training simulations and artificial intelligence augmented workstations. What’s more, Ibex can assist companies with professionals speaking more than 20 different languages. The company even offers specialized assistance for specific industries, such as banking, logistics, health, and retail. It also has its own CX performance platform, for tracking and improving CX and employee experience outcomes.
