Watch on YouTubePredictive, generative, agentic… there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers should consider the quick wins they can build upon. That’s the advice Jill Blankenship, CEO of Frontline Group, shared in an interview with CX Today’s Charlie Mitchell. Live from the NiCE Interactions International, … Continue reading Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences