CRM
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Contact Center
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
Workday Rising 2025: The Top 5 Announcements
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Who Leads the CCaaS Space in 2025?
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
