OUR 2025 WINNERS REVEALED
Event News
The CX Awards 2025 Winners Announcement
CRM
Big CX News from Zendesk, AWS, Microsoft, & Zoho
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Contact Center
Microsoft Leans on MCP as Dynamics 365 Gets Smarter
Traditional Contact Centers Are Failing the Next Generation. But, What Comes Next?
Conversational AI
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
Gartner Drops the Term “CXaaS” After Industry Pushback
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
The Top Contact Center Events for 2025 (Updated!)
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Big CX Update: Cyara
