the voice of customer experience technology
the events calendar

Where the industry meets.

The gatherings that set the workplace technology agenda, curated, with a plain word on why each one matters. Where we’re attending, we say so, and the coverage lands here afterwards.

coming up
Amsterdam, Netherlands

Customer Contact Week's European gathering for contact centre and customer experience leaders, covering AI, automation and service strategy.

Las Vegas, NV and Virtual

SAP's customer-facing event spanning CX, commerce and AI-powered enterprise applications, held in Las Vegas and online.

Austin, Texas, USA
WebexOne 2026we’ll be there

Cisco's flagship Webex event covering collaboration, contact centre and AI-powered customer engagement technology.

Battersea, London, UK

A UK customer engagement conference bringing together CX, contact centre and customer service leaders.

Nashville, Tennessee, USA

One of the largest contact centre and customer experience conferences in North America, covering CX strategy, AI and workforce technology.

Nashville, TN, USA

Five9's customer event focused on AI-powered contact centre and customer experience technology.

Virtual

Zoom's annual virtual conference covering collaboration, AI and customer engagement innovations.

London
ServiceNow World Forumwe’ll be there

ServiceNow's regional event showcasing platform updates across customer service management, workflow automation and AI.

Las Vegas, NV, USA

Oracle's flagship AI event covering enterprise applications, customer experience and AI-powered business transformation.

Orlando, Florida, USA
ICMI Contact Center Expowe’ll be there

A leading contact centre industry event covering customer experience, workforce management and AI-driven service technology.

London
Cyber Security Expowe’ll be there

A London cybersecurity event covering data protection, digital trust and security technology relevant to customer-facing operations.

London

A European marketing technology conference covering customer data, personalization and AI-driven marketing.

San Francisco, California, USA
Microsoft Ignite 2026we’ll be there

Microsoft's flagship technology conference covering AI, cloud and enterprise applications, including customer engagement tools.

London, UK

A UK contact centre and customer experience trade show covering service technology, AI and workforce solutions.

Las Vegas, Nevada, USA
AWS re:Invent 2026we’ll be there

Amazon Web Services' flagship cloud conference, covering AI, infrastructure and customer-facing applications built on AWS.

Dubai, UAE

One of the world's largest technology exhibitions, covering AI, enterprise technology and digital transformation across sectors.

New York City, USA

The National Retail Federation's flagship event, covering retail technology, AI, customer journeys and commerce innovation.

Orlando, USA

A major North American contact centre and customer experience conference covering CX strategy, AI and workforce technology.

London, UK

Cisco's European technology conference covering networking, security, collaboration and AI, including customer engagement tools.

Berlin, Germany

A European contact centre and customer service conference covering CX transformation, AI and omnichannel strategy.

Barcelona, Spain

The GSMA's flagship mobile and telecoms event, covering AI, connectivity, messaging and customer engagement technology.

San Francisco, USA

Salesforce's developer conference covering the Agentforce platform, AI agents and customer data tools.

Las Vegas, USA

Adobe's flagship customer experience conference covering personalization, customer data and AI-driven marketing.

Las Vegas, USA
Enterprise Connect 2027we’ll be there

A major enterprise communications conference covering contact centre, collaboration and AI technology.

San Francisco, USA

Twilio's annual customer engagement conference covering communications APIs, messaging and customer data.

Las Vegas, USA

Google's flagship cloud conference covering AI, data infrastructure and customer service technology built on Google Cloud.

Las Vegas, USA

ServiceNow's flagship event covering platform updates across customer service management, workflow automation and AI.

Orlando, USA

NiCE's flagship customer experience conference covering CCaaS, AI and workforce engagement technology.

London, UK

Gartner's European marketing leadership conference covering CX strategy, personalization and AI-driven marketing.

Las Vegas, USA

Cisco's flagship US technology conference covering networking, collaboration, security and AI-powered customer engagement tools.

Denver, USA

Gartner's flagship marketing leadership conference covering CX strategy, AI and customer engagement.

San Francisco, USA

Snowflake's flagship data and AI conference covering customer data platforms and AI-driven analytics.

Las Vegas, USA

Pegasystems' flagship conference covering customer decisioning, journeys and agentic AI for enterprise workflows.

Las Vegas, USA

One of the largest contact centre and customer experience conferences in North America, covering AI, CCaaS and workforce technology.

San Francisco, USA

Databricks' flagship conference covering data infrastructure, AI agents and customer intelligence.

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curated by the newsroom · listing is editorial, never paid · dates confirmed with organizers