Contact Centre
Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center
CRM
HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”
Event News
Meet the Judges for the Inaugural CX Leaders Awards: Pioneers and Experts in Customer Experience
Speech Analytics
The Top Conversational Intelligence Vendors for 2024
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
What’s Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan
Buying vs Building a Cloud Contact Center: Making the Right Choice for Your Business
The Women in CX UnConference 2024: A “Game-Changing” Industry Event
Contact Center AI: The Opportunities and Risks for Insurers
Why You Still Need Your Agents In a World of GenAI
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
CX TV
Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
How to Get the Most Value from Your CCaaS Investment
