AI & Automation in CX
Alphabet’s 5 Billion Interaction “Bombshell”: Why Agentic CX is No Longer Optional
Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
EU AI Act: Why The 2026 Reckoning for CX Is Global
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
CX TV
The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Security, Privacy & Compliance
Coupang Finds More Leaked Customer Data as Government Accuses CEO of False Testimony
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
The Death of Hold Music Why Waiting on the Line Is Over
The Hidden Cost of Doing Nothing: What Legacy Systems Really Cost CX Leaders
Who’s Really Calling? The Rise of AI Customers
