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Contact Center
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
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Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
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CRM
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Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
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CX
5 Disruptive Use Cases for AI in Customer Experience
Big CX Update: ComputerTalk