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Contact Center
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Conversational AI
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
Cisco Outlines Its “Internet of Agents” Vision
CX TV
Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
Analyzing the Current State of AI In Business Communications
Customer Data Platform
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens
CRM
Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams
Workforce Engagement Management
An Awesome Contact Center QA Strategy: What Does It Look Like?
CX
5 Disruptive Use Cases for AI in Customer Experience
Big CX Update: ComputerTalk
Meet ULAP. The Enterprise Communications Vendor That’s NOT Jumping on the AI Bandwagon
