Contact Centre
The Death of the Pureplay Contact Center Provider
Event News
Announcing the Categories for the CX Leaders Awards: Celebrating Pioneering Talent in Customer Experience
CRM
Twilio Announces the Global Availability of Branded RCS Messaging
Data & Analytics
Top CX Data Analytics Services Providers for 2024
Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps
ServiceNow Launches Xanadu to ‘Supercharge’ Productivity
Salesforce CEO Reveals its ‘Next Big Transformation’
The Evolution of Generative AI Regulations: Preparing your Contact Center
On-Prem vs. Cloud Contact Centers: It’s Not an Open & Shut Case
RingCentral Introduces Its New AI Assist Solutions for RingCX
CX TV
Big CX News – The Latest on NICE’s New CEO, Salesforce’s PredictSpring Acquisition, & Five9
What’s New in Conversational Intelligence? The Rundown
