Contact Centre
Avaya Wins Approval for Its Plan to Exit Bankruptcy
The Forrester Wave for CCaaS 2023: Top Takeaways
Genesys Launches ‘Industry First’ Free CCaaS Trial
WFO
What Can I Do With CPaaS That I Couldn’t Do Before?
Speech Analytics
RingCentral Releases a Conversational Analytics and Automation Platform for Sales Teams
Zendesk Pulls Itself Closer to Amazon Connect
Data & Analytics
NICE Launches ‘Groundbreaking’ Generative AI Solution
Loyalty Management
How Companies Compete: Customer Experience Ranks Above Price and Product/Service Quality
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Women Driving Diversity, Equity, and Inclusion in CX Technology
Drive Cost-Reductions with Effective Self-Service
3 Contact Center Agent Trends for 2023 (and How to Address Them!)
6 Practical NLP Use Cases That Can Transform Contact Center Performance
