FINALISTS REVEALED!
Event News
Announcing the Finalists for the CX Leaders Awards 2024
CRM
Shopify Rules Out a CRM Push After Salesforce Beef
Contact Centre
Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market
Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents
The Top CRM Vendors to Consider in 2024
Predictive Metrics Will Help Shape the Future Contact Center. Here’s How.
CX TV
Exploring the Next Big Trends in CX
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”
UJET’s New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap
Probing the Gartner Magic Quadrant for CCaaS 2024
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Harnessing the Power of Data in Contact Centers