IN FOCUS: OBSERVABILITY
AI & Automation in CX
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
UJET Acquires Spiral: Rewriting the CX AI Rulebook
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Why Contact Centers Must Finally Ditch Outdated Auditing Gear
What If You Could Evaluate Every Customer Interaction?
Security, Privacy & Compliance
ServiceNow Expands Its Security Reach With Veza Buy
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
