Contact Center & Omnichannel
Stop Wasting AI Investments: Modernize Your Coaching Strategy
CRM & Customer Data Management
Salesforce Reframes AI Model Competition Around Enterprise Work and Agents
Service Management & Connectivity
Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers
AI & Automation in CX
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
Security, Privacy & Compliance
Who is Liable When AI Agents Go Rogue?
CX TV
Command, Not Control: Surviving Social CX Without Losing Your Soul
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
Human In The Loop Is Becoming CX’s New Skills Crisis
Community & Social Engagemet
LinkedIn’s Role In Modern B2B Community and Social Engagement
