DAY TWO - LIVE COVERAGE
Contact Center & Omnichannel
Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI
RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement
NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation
From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet
CX TV
Stop Chasing AI Hype and Start Delivering Real Outcomes
AI & Automation in CX
ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents
Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge
Krisp Launches Customer Accent Conversion for Global Contact Centers
Microsoft’s Support for Anthropic Signals a Shift in AI Power Dynamics
Human-First AI: Why SMBs Should Rebalance, Not Replace
Build vs Buy: Why DIY AI Is A Bigger Risk To Customer Trust Than You Think
Why “Bolt-On AI” Is Killing CX ROI
Security, Privacy & Compliance
Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences
