Customer Analytics & Intelligence
The Netflix-Warner Bros Deal Exposes Streaming’s Customer Experience Crisis
AI & Automation in CX
Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations
AI Agents Handle 30% of Airbnb Customer Support Tickets as Company Expands Automation
Starmer Targets Addictive Social UX, CX Leaders Must Not Ignore
The Future of Retail Work: Inside Traxlo’s AI-Driven Task Model
Security, Privacy & Compliance
Canada Goose Investigates Customer Data Leak as Hackers Claim 600,000 Records
BNP Paribas Backs AI Startup Incio, Here’s The CX Catch
From Queue to Conversation: Redesigning the Service Journey
CX TV
Why Customer Service Experience Is Getting Worse (and How Leaders Can Fix It) | Alex Mead
AI Hype Is Over – Now Contact Centers Need Results
No Breach, Real Risk: The Data Privacy Threats CX Leaders Can’t Ignore
Modernizing the Contact Center with AI: Rebecca Wettemann on Rethinking Metrics, Handoffs, and Agent Experience
