Contact Centre
Avaya Presents a Virtual Operations Manager for Contact Centers
AWS Introduces the Salesforce Contact Center with Amazon Connect
WFO
The Top Conversational AI Solutions Vendors in 2024
Loyalty Management
Customer Centricity: A Definition, Examples, & Best Practices
AI In the Contact Center: 5 Starting Points
Speech Analytics
Mitel Launches GenAI-Powered Speech Analytics Platform
CRM
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
Event News
Good News: CX Leaders Awards Application Deadline Extended to October 16
Voice of the Customer
Customer Research Strategy that Delivers Optimal Customer Experiences
Contact Center AI: The Opportunities and Risks for Insurers
Why You Still Need Your Agents In a World of GenAI
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
CX TV
Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
