AI & Automation in CX
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
CX TV
The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers
Security, Privacy & Compliance
The California Transparency Act: What Does This Mean for CX?
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
Contact Center & Omnichannel
NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership
Marketing & Sales Technology
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
As AI Adoption Accelerates, Customer Trust Is at Risk
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
The Death of Hold Music Why Waiting on the Line Is Over
The Hidden Cost of Doing Nothing: What Legacy Systems Really Cost CX Leaders
Who’s Really Calling? The Rise of AI Customers
