CRM
Salesforce Inks Agreement to Acquire Airkit.AI
Loyalty Management
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS): An Analysis
The Top CRM Providers for 2023
Data & Analytics
Amazon Pledges to Invest $4BN in Anthropic, Becomes Its Primary Cloud Provider
WFO
The Latest BIG News from Zoom, Cisco, Oracle, & Salesforce
What Is the Most Direct Cause of Customer Loyalty?
Contact Centre
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
12 Amazing NICE Contact Center Features for Next-Gen CX
Video Will Continue to Change Contact Center Experiences. Here’s How.
CX TV
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
The Future of Voice: Navigating the Evolution of Customer Communications
Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance
How Will AI Revolutionize The Contact Centre?
