Security, Privacy & Compliance
The California Transparency Act: What Does This Mean for CX?
AI & Automation in CX
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
What Amazon’s Leaked Layoff Email Reveals About CX Priorities
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
CX TV
The Death of Hold Music Why Waiting on the Line Is Over
The Hidden Cost of Doing Nothing: What Legacy Systems Really Cost CX Leaders
Who’s Really Calling? The Rise of AI Customers
Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX
