AI & Automation in CX
Why Agent Stress Is Sabotaging CX Performance in 2026
Security, Privacy & Compliance
Microsoft Copilot Bug Exposes Confidential Emails, Risking CX Data Security
Salesforce Report Reveals AI Agents Boost ROI as Customer Expectations Outpace Marketing Execution
Customer Engagement Platforms
SAP Launches Fresh Cloud Feature to Drive Enterprise Engagement
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
AI Delivers 39% Faster Resolutions – But Is Speed the Right Measure of CX Success?
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
Community & Social Engagemet
LinkedIn’s Role In Modern B2B Community and Social Engagement
Customer Analytics & Intelligence
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
The Future of Retail Work: Inside Traxlo’s AI-Driven Task Model
CX TV
Why Customer Service Experience Is Getting Worse (and How Leaders Can Fix It) | Alex Mead
