Community & Social Engagement
Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy
Customer Analytics & Intelligence
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown
Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
CX TV
The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers
AI & Automation in CX
Enterprise Connect 2026: Why Vegas is the CX Decision-Maker’s Must-Attend Event
Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script
Are AI Layoffs Breaking Customer Experience?
ANZ Rolls Out Salesforce Agentforce in New Agentic AI CRM to Simplify Business Banking
Security, Privacy & Compliance
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
The Death of Hold Music Why Waiting on the Line Is Over
The Hidden Cost of Doing Nothing: What Legacy Systems Really Cost CX Leaders
