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Event News
The CX Awards 2025 Finalists
CRM
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Conversational AI
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Microsoft Dynamics 365: An Overview of All the Apps
Contact Center
What Should You Look for in a Contact Center Virtual Agent?
93% of Contact Center Leaders Are Reevaluating the Agent Role
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Big CX Update: Cyara
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
