LAST YEAR, EXPERTS HAD THEIR SAY...
Event News
CX Predictions for 2024: What Came True?
Contact Centre
Five9 Adds to Its Board, Appeases Investor That Reportedly Wants It to Sell Up
Afiniti to Exit Bankruptcy, Vows to Expand Its Portfolio
CRM
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
The Top Contact Center Security and Compliance Vendors in 2024
5 Customer Experience Trends for 2025 & Beyond
Data & Analytics
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data
A Chatbot’s Journey from Frustration to Enlightenment
CX TV
CX Trends 25 – Top 10 Predictions
CX Trends 2025 – Trusted Voices, Bold Predictions
Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO
Contact Centers in 2025: How to Build Next Year’s Success Today
