OUR 2025 WINNERS REVEALED
Event News
The CX Awards 2025 Winners Announcement
Conversational AI
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
CRM
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
Contact Center
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Microsoft Dynamics 365: An Overview of All the Apps
What Should You Look for in a Contact Center Virtual Agent?
93% of Contact Center Leaders Are Reevaluating the Agent Role
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Big CX Update: Cyara
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
