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The CX Architecture Guide: Platform, Best-of-Breed or Composable?6h The CX Technology ROI Blueprint: Proving the Business Case Worked7h The Essential Guide to Agentic CX for Contact Center Leaders7h Contact Center AI Agent Buyer's Handbook: Choose the Right Platform7h Technically Correct Service Can Still Fail the Customer9h Is Your Contact Center Ready for AI Without the Hype?11h 5 Ways AI Can Help Human Agents When Every Interaction Matters14h Anthropic's Lofty Valuation Points to Rising Enterprise AI Bills15h

The week's most popular news and interviews, ranked.

The Top 10

last 7 days · news and interviews · ranked by popularity

Microsoft Outage

Contact Centernews

01Microsoft Outage Cut Agents Off From the Contact CenterRob Scott18h

Paula Sanders of ABBYY speaks with CX Today

CX AIinterview

02How AI Tools Turn One-Off Tickets Into a Case for ChangeSean Nolan12 Nov 2026

Abstract collage of diverse human faces fragmented into geometric shapes

CRM & Datanews

03Buyers Face the Customer Data Challenge Behind CRM's AI RaceNicole Willing10 Nov 2026

04

Staircase in a modern office setting, depicting moving to the next level

CX AInews

Five9 Buys Level AI for $325MN to Take CX AI to the Next LevelNicole Willing9 Nov 2026

05

Dialpad-Ada Deal Signals a Conversational AI Reset

CX AInews

Dialpad-Ada Deal Signals a Conversational AI ResetRob Wilkinson11 Nov 2026

06

Halligan Returns to HubSpot, Calling It a Refounding

CRM & Datanews

Halligan Returns to HubSpot, Calling It a RefoundingRob Scott17h

07

Five9, Alchemer, Microsoft, CRM CCAAS

Contact Centernews

CX AI Moves Further Into Workflows and CRM ControlRob Wilkinson12 Nov 2026

08

Adobe, Orange France, Zendesk, Oracle CX platforms

Journey Orchestrationnews

CX Platforms Push AI Closer to Enterprise ExecutionRob Wilkinson10 Nov 2026

09

Cresta: Handle Time Rose and Nobody Complained. Here's Why

Contact Centerinterview

Average Handle Time Rose and Nobody Complained. Why?Rhys Fisher9 Nov 2026

10

Li Shin Tan from Mindvalley discusses CX & AI

CX AIinterview

Beyond Customer Support: How CX Can Drive Engagement and RetentionSean Nolan9 Nov 2026

Also this week6 more stories from the last 7 days

CX TrustinterviewWhy CX Leaders Need to Treat Security Patching as a PriorityNicole Willing11 Nov 2026 CX Intelligenceinterview96% of Your Shoppers Still Aren’t Staying LoyalFrancesca Roche12 Nov 2026 CX TrustinterviewAnthropic's Lofty Valuation Points to Rising Enterprise AI BillsNicole Willing15h Revenue TechinterviewHow Marketing Leaders Can Prove ROI in the Creator EconomySean Nolan11 Nov 2026 CX AIinterviewWhat Businesses Must Fix Before AI Agents Do the ShoppingSean Nolan10 Nov 2026 Journey OrchestrationinterviewTechnically Correct Service Can Still Fail the CustomerRhys Fisher9h