AI & Automation in CX
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
Why Agent Stress Is Sabotaging CX Performance in 2026
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
Five9 Positions AI at the Core of CX Transformation Strategy
Security, Privacy & Compliance
HPE Security Alert Shows How Backend Bugs Can Break CX
Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams
Human In The Loop Is Becoming CX’s New Skills Crisis
Community & Social Engagemet
LinkedIn’s Role In Modern B2B Community and Social Engagement
Customer Analytics & Intelligence
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
The Future of Retail Work: Inside Traxlo’s AI-Driven Task Model
