The Executive Secretary Has Left the Building. Long Live ChatGPT!
First Avaya, Then Lifesize… Are More CX Bankruptcies on the Horizon?
Data & Analytics
Accenture Purchases Nextira in AI, ML Push
Voice of the Customer
Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger
How Amazon Connect Delivers Contact Center Personalization At Scale
Customer’s Interact with You Via Their Smartphones. Leverage That!
Is Your Chatbot as Secure as It Could Be?
The Latest Big CX News on Private GPT, Alexa 2.0 & the ‘Godfather of AI’
What’s Next for Avaya After Chapter 11 Bankruptcy?
Will ChatGPT Help Solve My Most Pressing Contact Center Problems?
Inside the CCaaS Market with Sprinklr