CRM
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
Contact Center
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
AI
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Deflection Is NOT a Contact Center AI Strategy. This Is
CX TV
How CX Leaders Can Win in a Hyper-Dynamic Market
Where Should My Contact Center Invest In AI? This Test Will Tell You
Stop Blaming Agents: The Real Culprit Behind Poor CX
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
