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Contact Center
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Five9 Confirms Global Availability on the Google Cloud Marketplace
CRM
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats
Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI
Agentic AI: Powering the Next Generation of Digital Customers
CX TV
Key Takeaways from Cisco Live 2025 EMEA
Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
What Is HubSpot Breeze, and How Does It Work?
Contact Center Trends for 2025: What’s Hot and What’s Not?
Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft
The Role of Acoustic Technology in the Modern Contact Center
