Contact Centre
Sprinklr Opens Up on Its CCaaS Challenges, Scales Up Its Contact Center Business
CRM
Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering
Zoom Releases Three Tools to Simplify Contact Center Agent Experiences
WFO
Calabrio Appoints Dave Rhodes as CEO, Promises to Seize “Immense” Growth Opportunities
Event News
Our Top Tips for Entering the CX Leaders Awards 2024
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)
Genesys Is Reportedly Set to Become an IPO Next Year: So What?
Proactive Outreach: The CX Game-Changer
The Death of the Pureplay Contact Center Provider
On-Prem vs. Cloud Contact Centers: It’s Not an Open & Shut Case
RingCentral Introduces Its New AI Assist Solutions for RingCX
CX TV
Big CX News – The Latest on NICE’s New CEO, Salesforce’s PredictSpring Acquisition, & Five9
