Contact Centre
T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience
CRM
Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)
HubSpot Promises to Make AI Easy, Announces Breeze
Speech Analytics
Contact Center Virtual Agents: Trends, Best Practices, & Providers
How to Navigate the Transition from On-Premise to Cloud Contact Centers
Event News
The Contact Center Performance Summit 2024: What Can I Expect?
Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents
GenAI in the Contact Center: ComputerTalk Shares Its Latest Innovations
How Personal AI Agents are set to Transform CX
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)
The Death of the Pureplay Contact Center Provider
