Contact Centre
Big CX News from Genesys, NICE, Verint, & Twilio
Speech Analytics
NICE Offers Its Speech-to-Text API to Contact Centers for Free
AWS Demonstrates How to Augment Lex With Generative AI
Data & Analytics
New Innovations Added to Adobe Experience Cloud
4 CCaaS Migration Pitfalls That You Can’t Afford to Ignore
WFO
Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT
Cisco Brings Generative AI to CCaaS, UCaaS, and Security
Zoom Launches New EU Privacy Features
CX TV
Creating Consistent CX is Key to Customer Retention
The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger
The Latest Big CX News on Private GPT, Alexa 2.0 & the ‘Godfather of AI’
What’s Next for Avaya After Chapter 11 Bankruptcy?
Will ChatGPT Help Solve My Most Pressing Contact Center Problems?
