LAST YEAR, EXPERTS HAD THEIR SAY...
Event News
CX Predictions for 2024: What Came True?
Contact Centre
Afiniti to Exit Bankruptcy, Vows to Expand Its Portfolio
Data & Analytics
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
CRM
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
The Top Contact Center Security and Compliance Vendors in 2024
Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data
A Chatbot’s Journey from Frustration to Enlightenment
As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?
SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices
CX TV
CX Trends 25 – Top 10 Predictions
CX Trends 2025 – Trusted Voices, Bold Predictions
Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO
Contact Centers in 2025: How to Build Next Year’s Success Today
CX Trends 2025 – Award-winning Foresight
