IN FOCUS: OBSERVABILITY
AI & Automation in CX
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Security, Privacy & Compliance
ServiceNow Expands Its Security Reach With Veza Buy
CX TV
From Feedback to Financial Impact – The ROI of Unified Experience Management
Contact Center & Omnichannel
Turn QA Insights into Real CX Strategy
Community & Social Engagement
Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
A 2025 Review: The 5 Trends Every Head of CX Needs To Know
Journey Orchestration Governance and Design: Making Orchestration Sustainable
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation
