IN FOCUS: OBSERVABILITY
AI & Automation in CX
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
UJET Acquires Spiral: Rewriting the CX AI Rulebook
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Why Contact Centers Must Finally Ditch Outdated Auditing Gear
What If You Could Evaluate Every Customer Interaction?
Security, Privacy & Compliance
ServiceNow Expands Its Security Reach With Veza Buy
Marketing & Sales Technology
The CEO’s Guide to Unified Customer Experience – When Marketing, Sales & Service Finally Connect
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
