AI & Automation in CX
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
Security, Privacy & Compliance
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
Event News
CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI
What Amazon’s Leaked Layoff Email Reveals About CX Priorities
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping
CX TV
The Death of Hold Music Why Waiting on the Line Is Over
The Hidden Cost of Doing Nothing: What Legacy Systems Really Cost CX Leaders
Who’s Really Calling? The Rise of AI Customers
Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX
Sabio Gets Real About WFM: Why Spreadsheets Are Killing CX Strategy
