AI & Automation in CX
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
The Digital-First Myth: Why Your Customers Still Want to Talk
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
Customer Analytics & Intelligence
SoundHound AI Brings Real-Time Agentic AI to the Retail Sales Floor at MWC
Uncategorized
Treasure Data Unveils Agentic AI Command Interface for CDPs
Traditional Research Is Out: Could This Be The Last Year We Use Search Engines?
Security, Privacy & Compliance
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
Human In The Loop Is Becoming CX’s New Skills Crisis
Community & Social Engagemet
LinkedIn’s Role In Modern B2B Community and Social Engagement
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
