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Event News
The CX Awards 2025 Finalists
Contact Center
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
CX TV
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
5 Pitfalls to Avoid when Picking your CCaaS Provider
CRM
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
The Role of Audio Hardware in Reducing Contact Center Agent Burnout
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Big CX Update: Cyara
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
Conversational AI
The Next Generation Virtual Agent: An Inside Look
