FINALISTS REVEALED!
Event News
Announcing the Finalists for the CX Leaders Awards 2024
Contact Centre
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
CX TV
Probing the Gartner Magic Quadrant for CCaaS 2024
HubSpot’s Pricing Gamble Pays Off. Should Others Follow?
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
CRM
Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees
The Big Zoho-NVIDIA Announcement: A Closer Look
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Harnessing the Power of Data in Contact Centers
Contact Centers! Are You Ignoring the Elephant In the Room?
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More