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In this interview, Nicole Willing speaks with Kristina Holt, Managing Associate at Foot Anstey, about the legal and privacy implications of deploying agentic AI in customer-facing operations. Kristina addresses what effective due diligence looks like before and after deployment, the often-overlooked liability that comes with third-party LLM dependency, and why workforce education, not just technical testing, is the most important first step any organisation can take.
With UK regulators warning that financial systems are unprepared for AI risk, this conversation is essential for CX, compliance, and technology leaders navigating responsible agentic AI adoption. Watch the full interview to get Christina's practical framework for governing agentic AI without sacrificing the efficiency gains your business is looking for.