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Kieran Devlin is a technology journalist based in Edinburgh. Formerly a football and music journalist, he is fascinated about the future of work and the technology at its centre
Contact Center
Big CX Update: ComputerTalk
Voice Cloning Tech Is Breaking Customer Authentication Systems
Workforce Engagement Management
Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution
Conversational AI
Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices
CRM
Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
ServiceNow President Desai Leaves After Hiring Policy Breach
Anson Funds Reportedly Urging Five9 To Consider Sale
SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings
Bank Of Ireland Announces €34Mn Customer Service Upgrade
Voice of the Customer
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
Customer Data Platform
Zendesk to Acquire Service Automation Provider Ultimate
NICE Records 375% Growth in Enlighten Bookings
Ex-Salesforce Co-CEO Launches AI Agent Startup
Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
