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Robert Pleasant is a UC Santa Cruz graduate and lifelong self-admitted nerd. Over the course of his career, Robert has worked in the UCaaS/CCaaS space and covered the latest in communications and technology news for several publications.
Contact Centre
3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)
How Does Contact Center AI Mature?
WFO
How to Add Video Summaries Without ChatGPT
How Easy is it to Integrate AI into your Product Roadmap?
Unlock the Hidden Value of Transcripts and Voice Data
The Evolution of Contact Center Quality Management
Speech Analytics
Why Should You Use Automatic Call Summaries?
Data & Analytics
How Is ChatGPT Changing CX?
