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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
Contact Center & Omnichannel
Using Microsoft Teams in the Contact Centre
Calabrio: Enhancing Customer and Employee Experiences With a Human-Centred Approach
Content Guru: Countering Customer Churn with Data
RingCentral: The Future of Customer Experience in 2022
Customer Analytics & Intelligence
Protecting Customer Data in the Face of Cyberattacks
Cyara: Succeeding with CX Digital Transformation
Customer Engagement Platforms
OneSignal Hails Strong 2021 Following Omni-Channel Updates
Uncategorized
AnyRoad Launches Self-Service Analytics Solution
Workgrid Debuts Employee Experience Integrations
Rokt raises $325mn Series E for AI Ecommerce Technology
ServiceNow, Qualtrics Partner on Experience Personalisation
Loyalty Platform Wildfire Reports Record Growth
Glia and Zensar Partner on Financial Institution Customer Service
CRM & Customer Data Management
Why Scaling Companies Need To Reimagine Their Tech Stack To Thrive in 2022
Puzzel Debuts Digital Engagement Customer Experience Solution
Process Transformation for Customer Experience
