Analysing the CCaaS Magic Quadrant

David Dungay

CX Today's David Dungay hosts Zeus Kerravala, Founder of ZK Research


In this session we discuss the following:

  • The significance of the leaders quadrant
  • The surprise placings of Five9, AWS and more
  • Who is missing from the CCaaS Quadrant this year?

You can find a fully comprehensive breakdown of the Gartner Magic Quadrant for CCaaS 2021 here.

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