AVANT, a platform for IT decision-making and the nation’s premier distributor for next generation technology, and UJET, the world’s first and only CCaaS 3.0 cloud contact centre, announced today a new strategic partnership that brings together UJET’S ultra-modern enterprise cloud-based contact centre with AVANT’s best-in-class ecosystem of Trusted Advisors™.
The collaboration will provide clients with an all-in-one solution to build customer satisfaction, brand loyalty and long-term value through a secure, scalable and reliable implementation model.
Traditional CCaaS solutions try to minimise the friction and frustration that is created when consumers switch between multiple channels while attempting to resolve issues. CCaaS 3.0 eliminates unnecessary channel switching while leveraging the smartphone’s native capabilities to seamlessly blend channels.
Shane McNamara, EVP of Engineering and Operations, AVANT, said:
“UJET’s next generation platform has the potential to truly disrupt our space and improve CX for our customers. This is the same type of innovation that drives the AVANT Trusted Advisor™ platform.
“The combined capabilities of AVANT and UJET will provide our clients with a solution that transforms the customer experience to drive brand loyalty, growth and operational-efficiency.”
UJET explores the capabilities of the smartphone and offers consumers an intuitive, natural UI for self-service, interacting with agents, sharing digital media, making secure payments, and rating their interaction with no need to leave the app or web experience.
Karen Bowman, Vice President of Global Channel, UJET, said:
“UJET is passionate about disrupting the contact center and modernizing customer experiences,” said Karen Bowman, Vice President of Global Channel, UJET, “The customer-first philosophy shared by AVANT and UJET helps enterprises around the world build brand trust and loyalty by delivering truly exceptional customer interactions.”
AVANT is further developing its ability to increase productivity, customer satisfaction, and cost savings on behalf of clients around the world. This unique partnership is setting a new benchmark for the contact centre solutions market with scalability, security, and reliability.
