Real-time guidance platform Balto has announced that its enterprise conversation solutions are now available in the RingCentral App Gallery.
More than 400,000 businesses using RingCentral’s contact centre solutions can now access Balto’s platform.
Marc Bernstein, Founder and CEO of Balto, said: “RingCentral has built an incredible product ecosystem inside of their App Gallery.”
“They have a reputation for phenomenal products and hard-to-beat distribution. RingCentral is the sort of company you want to partner with. Making Balto available in the App Gallery makes our value proposition for RingCentral’s customers even more enticing.”
The real-time guidance platform seamlessly integrates with RingCentral’s Unified Communications as a Service (UCaaS) platform and Contact Center as a Service (CCaaS). The platform also allows RingCentral’s customers to convert more calls, ensure call quality, maintain a high level of compliance, and reduce agent ramp time.
Jim Dvorkin, Senior Vice president, Customer Engagement at RingCentral, said: “We are thrilled to offer our customers quick access to and seamless integration with Balto.”
“Balto is transforming the way in which contact center agents communicate while on the phone, which in turn leads to unbeatable customer experience and bottom-line impact. It’s the reason we are fully behind Balto as a partner, a customer, and an investor.”
RingCentral participated in Balto’s Series B funding round in 2021 and is part of RingCentral’s strategy to support rising innovators in the communications industry.
