Building a Programmable Agent Coaching Experience

Sandra Radlovački

CX Today's Sandra Radlovački hosts Surbhi Rathore, CEO and Co-Founder of Symbl.ai

Insights

CX Today’s Sandra Radlovački hosts Surbhi Rathore, CEO and Co-Founder of Symbl.ai.

In this session we discuss the following:

  • Common challenges around customer interaction data
  • Why do we need programmability in agent coaching experience?
  • The role of conversation intelligence in enabling customisations
  • What differentiates the AI for coaching that can be built with Symbl.ai?

If you’re looking for more information on this topic visit: www.symbl.ai 

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