CX Outsourcing: Managing the Unmanaged Areas of Your Business

CX Today's Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CMS) at Shyft Global Services

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Published: May 24, 2024

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CMS) at Shyft Global Services.

They deep dive on customer experience outsourcing, discussing:

  • The business challenges that cause companies to consider CX outsourcing
  • Considerations for selecting a CX outsourcing partner
  • Best practices to get the most from outsourcing relationships
  • What does an outsourcing partnership look like in practice?
  • The future of CX outsourcing

For more from Shyft Global Services, visit: https://www.shyftservices.com/

Check out Shyft’s Lenovo case study here: https://hubs.ly/Q02x47Tz0

Check out Shyft’s Extreme Networks case study here: https://hubs.ly/Q02x47ZN0

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