The New Salesforce and Google CCaaS Platforms: First Impressions

Charlie Mitchell

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research

Salesforce Google Insights

Watch on YouTube.

CX Today’s Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research.

In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering:

  • Who is the target market for the Salesforce Contact Center?
  • How hard will Google go on CCaaS?
  • The current state of the CCaaS market

If you’re looking for more information on Salesforce and Google’s contact center solutions, follow the links below:

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