CX Today’s Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research.
In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering:
- Who is the target market for the Salesforce Contact Center?
- How hard will Google go on CCaaS?
- The current state of the CCaaS market
If you’re looking for more information on Salesforce and Google’s contact center solutions, follow the links below:
- Salesforce: https://www.cxtoday.com/contact-centre/salesforce-goes-all-in-on-ccaas/
- Google: https://www.cxtoday.com/contact-centre/the-google-contact-center-ai-platform-is-now-generally-available/
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