How AI will Serve Post-COVID Omni-Channel Customers

CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9

Contact Centre

Published: March 25, 2021

Carly Read

Watch on YouTube.

In this session we discuss the following:

  • How vital AI is in accelerating cloud migration
  • The importance of deemphasising using AI as a cost-cutting tool
  • What the future of the contact centre will look like post-pandemic

If you’re looking for more information on this topic, visit Five9.

Hosted by Carly Read, Senior Reporter at CX Today News – Customer Experience Technology News #CXNEWS​ #ArtificialIntelligence​ #CX

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