Inspecting the Gartner Magic Quadrant for Conversational AI

Charlie Mitchell

CX Today's Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research

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In this session, we debate the Gartner Magic Quadrant for Enterprise Conversational AI 2022, discussing:

  • The problem with how Gartner defines Conversational AI
  • Does Gartner perpetuate a siloed approach to enterprise technology?
  • Considerations for choosing a Conversational AI vendor

To check out some of the key findings from the report, read our rundown of the Gartner Magic Quadrant for Conversational AI

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