The Top Contact Center Events for 2023 (Updated!)

Your itinerary of popular live and virtual contact center events for the remainder of the year

Contact CentreEvent NewsInsights

Published: August 3, 2023

Zen Bahar

Eager to explore the latest contact center innovations in 2023? Well, contact center events are an excellent opportunity to keep up with industry trends, spot opportunities, and network.

Here is our roundup of the top contact center events for the rest of the year, both live and virtual, which you can attend at your own convenience.

1. ICMI Contact Center Expo

In parallel with a digital event in April, the ICMI is bringing its trademark contact center expo back to Orlando, Florida, from the 16th to the 19th of October.

While many similar events lead with technology, the ICMI sheds light on other critical elements to contact center performance. Through keynotes, live case studies, and training led by the ICMI’s experts, leaders can uncover ideas to increase organizational excellence, develop unflappable leadership, and maintain a healthy culture.

2. The Call & Contact Center Expo

Europe’s leading Call & Contact Center Expo returns to London for 2023. Discover the future of customer experience technology and strategies with expert seminars, panel debates, and live demos.

With over 150 exhibitors and 90 speakers, attendees can expect solutions around AI, outsourcing, hardware, and performance management, with ample networking opportunities.

The Call & Contact Center Expo 2023 runs from the 29th to the 30th of November 2023 at ExCel in London.

3. Customer Contact Week Europe

An event for contact center, CX, and digital service leaders, Customer Contact Week Europe (CCW) brings insights from businesses at the leading edge of customer engagement experts, from early use cases in AI to unreleased industry research.

Dubbed Europe’s “Disrupt-a-Thon,” CCW runs over a three-day summit from October 9th to 11th, 2023.

4. GITEX Global

GITEX Global returns to Dubai in 2023 for the world’s largest and most inclusive tech event.

Unifying the world’s most advanced companies, pioneers, thinkers, researchers, and developers, GITEX 2023 will focus on AI solutions that influence customer experiences, shape society, and fast-track future urbanism.

GITEX GLOBAL runs at the Dubai World Trade Center from the 16th to the 20th of October, 2023.

5. The CX Festival

The CX Festival 2023 is revolutionizing conventional business events with a two-day, two-night event festival where the CX community can meet to discuss AI, automation, collaboration, and the future of CX.

With over 20 speakers and 250 attendees, tickets to CX Festival include access to all speakers, panels, workshops, outdoor activities, food, drink, and music.  

CX Festival 2023 runs from 8th to 10th September 2023 in Kiessee Ruhlsdorf, close to Berlin.

6. 2023 belongs to the Lead Generation World series of conferences that aim to network contact center professionals with industry experts who share best practices to push businesses forward.

In 2023, the event will take place from the 30th of August to the 1st of September in Denver, Colorado.

Creating an open and friendly environment for call center executives, marketers, and technology leaders, the team attracts hundreds of industry professionals every year. 

7. The Customer Response Summit

The Customer Response Summit is held in September 2023 between 20th – 22nd, in Nashville, TN.

The event focuses on discussions around transforming connections with customers, organizations, teams, and each other, with speakers from Microsoft, American Airlines, iRobot, and LG Electronics.  

Registration for the Customer Response Summit is now open with a 50 percent discount for first-time attendees and military veterans.  

8. The Contact Center and Customer Services Summit

Spread over the course of two days, the Contact Center and Customer Services Summit brings together innovative and competitive solution providers with industry professionals to build relationships one-on-one.

The Contact Center and Customer Services Summit is held in two locations: Manchester, between 11th and 12th September 2023 and in London, between 29th and 30th April 2024.

Honorable Mentions

Only some events could make it into our exclusive list. Yet, across the globe, many more will take place in 2023, including those held by leading software providers. Here are a handful of examples to check out:

Finally, there are also CX Awards events. We – at CX Today – will hosted our own in 2023, and you can reflect over our awards ceremony here:




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