Zoom Discusses Its New Contact Center Solution

CX Today's Charlie Mitchell hosts Heidi Elmore, Head of UCaaS, Zoom

Contact CentreCX TVMust WatchLatest News

Published: March 2, 2022

Charlie Mitchell

Watch on YouTube.

In this session we explore the entrance of Zoom into the contact center market, discussing:

  • Why Zoom made this move into the contact center space
  • Key features within the Zoom Contact Center solution
  • The decision to pursue this route after the failed Five9 acquisition
  • The future of the Zoom Contact Center

If you’re looking for more information on this topic visit Zoom.

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