Freshworks, a leading software company empowering businesses to delight their customers and employees, announced that it had been recognised as the only company named a Visionary, among 16 vendors, in the 2021 Gartner Magic Quadrant For Customer Relationship Management (CRM) Customer Engagement Centre (CEC). It is the company’s second year in a row being recognised as a Visionary for its Freshdesk platform and its ability to execute and completeness of vision.
The report’s authors said: “The COVID-19 pandemic demanded immediate action from organizations to stabilize themselves, recover and prepare for renewed growth. Many CEC technology vendors, including those evaluated in this Magic Quadrant, provided vital help to their customers in terms of navigating the disruption and uncertainty.”
The report examined Freshdesk, an automated and intelligent customer service solution that makes it easy for businesses of all sizes to delight their customers and employees. It takes a fresh approach to building and delivering customer support software that is digital-first, omnichannel and affordable. It also has a built-in self-service and AI-powered chatbots that help users decrease the overall volume of customer service tickets.
Girish Mathrubootham, founder and chief executive officer at Freshworks, said:
“We believe the continued validation of our easy-to-use software by industry analysts demonstrates our unique ability to help companies delight their customers every day.”
“In our opinion, being named a Magic Quadrant Visionary by Gartner is further evidence that we’re building products for the future of the industry.”
Prakash Ramamurthy, chief product officer at Freshworks, said:
“Our software products are designed so that users—whether they serve their external customers or internal employees—are delighted to use them,”
“We believe that business software should be as intuitive and simple to use as a smartphone application, and this design principle is core to the success of Freshworks solutions.”
