CX Today's Susie Harrison hosts Rema Nasif, Managing Director of Strategy at OneMagnify.
In this session, we discuss:
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9 Oct 2024 · 1 min read
Customer Research Strategy that Delivers Optimal Customer Experiences
Watch on YouTube CX Today's Susie Harrison hosts Rema Nasif, Managing Director of Strategy at OneMagnify . In this session, we discuss: What's top of mind fo...
- What's top of mind for marketing and CX leaders regarding their customer research programs?
- Why persona development and customer journey mapping are such critical components of success
- How marketing and CX leaders should think about refreshing their customer personas
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