CX Today is thrilled to unveil the finalists for our first-ever CX Leaders Awards!
These awards highlight the most impactful leaders, innovators, and teams in customer experience, and we’re proud to celebrate those who are setting new benchmarks in the field.
The winners will be announced on CX Today’s social media channels and website starting on 21 November at 4:00 pm GMT / 11:00 am EST, and we invite you to join us in honoring the game-changers in CX.
Meet the Finalists
Industry Awards
Innovator of the Year
These visionaries are setting new standards in customer experience with breakthrough ideas and innovation. Let’s celebrate their game-changing contributions.
- Rebecca Jones, President at Mosaicx
- Soren Abildgaard, Chief Technology Officer & Executive Vice President at Avaya
- Esteban Cordero, CEO of ICX Consulting
- Barry Cooper, President of NICE CX
- Levis Wilson, CEO of Halooco
CX Leader of the Year
These finalists have made outstanding contributions to the world of customer experience.
- Julie Tano-Lawson, Customer Experience Consultant at CABINET – CONSEIL CX
- Rebecca Jones, President at Mosaicx
- Jaslyin Qiyu, Managing Director at Mad About Marketing Consulting
- Jay Patel, Senior Vice President & General Manager at Cisco Webex
- Jim Iyoob, Chief Customer Officer at Etech Global Services
Women in CX Leadership Award
These exceptional women are leading the way in customer experience, inspiring with their innovation and influence. Congratulations to each of them!
- Rebecca Jones, President at Mosaicx
- Olga Potaptseva, CEO of the European Customer Consultancy (ECC)
- Warunee Poodee, Chief Experience Officer at One To One Professional Co.
- Valeria Magoni, Director of Business Strategy & Product Marketing at Tata Communications
- Kaylene Eckels, Chief Operations Officer at Etech Global Services
Culture Champion of the Year (Industry)
These leaders have created inclusive and engaging workplaces. Join us in celebrating their impact!
- Barbara Dondiego, Chief Executive Officer at AVOXI
- Christopher Brooks, Head of Consulting at Lexden CX
- Vaishali Dialani, Senior Customer Experience Strategist at Konabos
- Matt Whitmer, Chief Revenue Officer and Senior Vice President at Mosaicx
- Matt Rocco, President and CEO at Etech Global Service
Industry Influencer of the Year
These thought leaders are reshaping customer experience with their insights and advocacy. A big round of applause for them!
- Mohamed Latib, Founder & CEO of CX University
- Julie Tano-Lawson, Customer Experience Consultant at CABINET – CONSEIL CX
- Johannes Robier, CEO of youspi
- Christopher Brooks, Head of Consulting at Lexden CX
- Martin Teasdale, Creator & Host of the Team Leader Community & Get Out of Wrap
Rising Star of the Year
Promising talents in CX who are making waves in the industry.
- Vaishali Dialani, Senior Customer Experience Strategist at Konabos
- Frank Martinez, Head of Customer Experience at Corpay
- Nick Parmar, Former Head of Global Sales at Tata Communications
- Vipin Kalra, Lead Cloud Engineer Collaboration & Contact Center at Docusign
- Julie Padilla, Manager of Customer Experience at Carnegie Learning
Editor’s Choice Award
This special recognition goes to individuals whose dedication and achievements have made a lasting mark on the customer experience industry.
- Jamie Carter, Voice of the Customer Manager at Belron
- Åsa Anderson, Founder & Chief Experience Officer at The Outcome Store.
- Vipin Kalra, Lead Cloud Engineer Collaboration & Contact Center at Docusign
- Simonetta Turek, Chief Product Officer at Medallia
- Vaishali Dialani, Senior Customer Experience Strategist at Konabos
Enterprise Awards
CX Leader of the Year
These leaders are driving digital transformation, making a real difference in their organizations and beyond.
- Tonya Webster, Chief Customer Experience Officer for the New York State
- Warunee Poodee, Chief Experience Officer at One To One Professional Co.
- Martin Lampman, Director of Customer Support Operations at BCLC
- Sunil Kumar, Associate Vice President at Cvent
- Brian Higgins, Chief Customer Experience Officer at Verizo
Culture Champion of the Year
Recognized for cultivating inclusive and engaging workplaces that enhance CX.
- Vipin Kalra, Lead Cloud Engineer Collaboration & Contact Center at Docusign
- Levis Wilson, CEO of Haloocom
- Jonathan Crees, CX Manager at Gillies of Broughty Ferry Ltd
Team of the Year
These teams have demonstrated incredible collaboration and success in implementing customer experience solutions. Let’s celebrate their teamwork and achievements.
- Carnival UK
- Edcor
- British Airways
- OVO Energy
- Sobot Technologies
Rising Star of the Year
These emerging talents are making a significant impact early in their careers and show a bright future in customer experience.
- Jonathan Crees, CX Manager at Gillies of Broughty Ferry Ltd
- Maureen Ndegwa, Head of Customer Experience at Engie Energy Access
- Jacob Eells, Customer Support Manager at CareScribe
- Salma Khairane, Customer Experience Manager at Embraer
- Luke Cartwright, Head of Digital Guest Experience at Miral Destinations
A Message from Our Chair of Judges
Charlie Mitchell, Senior Editor of CX Today & Chair of Judges, shares his reflections on the incredible achievements of this year’s finalists:
“The response to our inaugural CX Leaders Awards blew us away, with almost 200 entries across enterprises, vendors, and consultancies.
“Our expert judging panel did an excellent job of scouring through all these applications and selecting the fantastic finalists.
“It is a massive achievement to appear on this shortlist, given the incredible response and the inspiring stories shared by our entrants.
“I’m excited to spotlight some of those stories as we announce the ten worthy winners very soon.”
Don’t miss the chance to celebrate these exceptional professionals at 4:00 pm GMT / 11:00 am EST on 21 November as we recognize their outstanding contributions to customer experience.
