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1^st December 2025

AWS re:Invent 2025: Amazon Connect & Agentic AI

01-12-2025 05-12-2025 Europe/London AWS re:Invent 2025: Amazon Connect & Agentic AI Las Vegas, NV, USA

28^th September 2025

WebexOne 2025: Reinventing Customer Experience with AI

28-09-2025 01-10-2025 Europe/London WebexOne 2025: Reinventing Customer Experience with AI San Diego, USA

10^th March 2026

Enterprise Connect

10-03-2026 12-03-2026 Europe/London Enterprise Connect Las Vegas, NV, USA

18^th March 2026

Customer Contact Week Australia

18-03-2026 19-03-2026 Europe/London Customer Contact Week Australia Sydney, Australia

22^nd June 2026

Customer Contact Week Las Vegas

22-06-2026 25-06-2026 Europe/London Customer Contact Week Las Vegas Las Vegas, NV, USA

15^th September 2026

Dreamforce

15-09-2026 17-09-2026 Europe/London Dreamforce San Francisco, CA, USA

5^th October 2026

Customer Contact Week Europe

05-10-2026 07-10-2026 Europe/London Customer Contact Week Europe Amsterdam, Netherlands

8^th December 2026

Gitex Global (Expo)

08-12-2026 11-12-2026 Europe/London Gitex Global (Expo) Dubai, UAE

Event News

AWS re:Invent 2025: Amazon Connect & Agentic AI

WebexOne 2025: Reinventing Customer Experience with AI

AI & Automation in CX

Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI

AI & Automation in CX

Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department

AI & Automation in CX

The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect

AI & Automation in CX

Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders

AI & Automation in CX

AWS re:Invent: You Don’t Have to Choose Between Human and Agentic