CCW UK 2026

The CCW UK Summit is a senior-level, invitation-led event tailored specifically to the UK contact center and CX market. Part of the wider CCW brand, it prioritizes depth of discussion over scale, with a strong focus on leadership challenges, regulation, trust, and AI governance.

The summit is aimed at C-suite and VP-level leaders responsible for customer operations, service strategy, and transformation. It is valued for its closed-door discussions and peer networking that address the unique challenges facing UK organisations, from data sovereignty to consumer duty regulations.

For UK-based CX leaders, this summit offers a rare opportunity to engage with peers facing similar market pressures and regulatory environments. The conversations here often lead to long-term strategic partnerships and shared learning.