Where the industry meets.
The gatherings that set the workplace technology agenda, curated, with a plain word on why each one matters. Where we’re attending, we say so, and the coverage lands here afterwards.
Microsoft's flagship technology conference covering AI, cloud and enterprise applications, including customer engagement tools.
A UK contact centre and customer experience trade show covering service technology, AI and workforce solutions.
Amazon Web Services' flagship cloud conference, covering AI, infrastructure and customer-facing applications built on AWS.
One of the world's largest technology exhibitions, covering AI, enterprise technology and digital transformation across sectors.
Retail's largest annual gathering returns to New York's Javits Center (10–12 January 2027), where CX, retail media, AI and supply-chain tech meet store and digital operators.
A one-day, invitation-only executive gathering on January 25, 2027, during Customer Contact Week Orlando. Customer Management Practice calls it a top-tier cornerstone experience within its customer contact event series.
A major North American contact centre and customer experience conference covering CX strategy, AI and workforce technology.
Cisco's European technology conference covering networking, security, collaboration and AI, including customer engagement tools.
TMC's ITEXPO returns to the Broward County Convention Center in Fort Lauderdale from 9 to 11 February 2027, as part of the #TECHSUPERSHOW. Official themes include customer experience, contact centre solutions and AI-powered engagement, alongside collocated AI events.
A European contact centre and customer service conference covering CX transformation, AI and omnichannel strategy.
An invitation-only Customer Management Practice forum for senior CX and customer contact leaders, February 22-24, 2027, at the Hyatt Regency Mission Bay Spa and Marina in San Diego. Official themes include emerging technology, personalized journeys, and where human support still matters.
The GSMA's flagship mobile and telecoms event, covering AI, connectivity, messaging and customer engagement technology.
Invitation-only gathering of senior UK customer-management leaders focused on CX operations, AI-led service and peer benchmarking, not a mass expo floor.
Salesforce's developer conference covering the Agentforce platform, AI agents and customer data tools.
Adobe's flagship customer experience conference covering personalization, customer data and AI-driven marketing.
A major enterprise communications conference covering contact centre, collaboration and AI technology.
An invitation-only Customer Management Practice forum for senior CX and customer contact leaders, March 24-26, 2027, at The Wigwam Resort & Spa in Litchfield Park, Arizona, near Phoenix.
Google's flagship cloud conference covering AI, data infrastructure and customer service technology built on Google Cloud.
Twilio's annual customer engagement conference covering communications APIs, messaging and customer data.
An invitation-only Customer Management Practice forum for senior CX, customer contact, and operations leaders in banking, financial services, and insurance, April 26-28, 2027, at The Omni Fort Lauderdale.
ServiceNow's flagship event covering platform updates across customer service management, workflow automation and AI.
NiCE's flagship customer experience conference covering CCaaS, AI and workforce engagement technology.
Gartner's European marketing leadership conference covering CX strategy, personalization and AI-driven marketing.
Cisco's flagship US technology conference covering networking, collaboration, security and AI-powered customer engagement tools.
Gartner's flagship marketing leadership conference covering CX strategy, AI and customer engagement.
Snowflake's flagship data and AI conference covering customer data platforms and AI-driven analytics.
Pegasystems' flagship conference covering customer decisioning, journeys and agentic AI for enterprise workflows.
Customer Management Practice's flagship Customer Contact Week returns to Las Vegas from June 14-17, 2027, at Caesars Forum. The organizer calls it the world's largest customer contact event, with an agenda covering digital transformation, generative AI, and CX practice, plus an expo hall.
Databricks' flagship conference covering data infrastructure, AI agents and customer intelligence.
CCW Europe's continental flagship moves to Taets Art and Event Park in Amsterdam, October 12-14, 2027. The organizer says the 2027 edition opens a new chapter at an expanded venue on Amsterdam's North Sea Canal, for senior customer experience and service leaders.
Customer Management Practice adds a three-day Customer Contact Week in Nashville, October 20-22, 2027, at Music City Center. The official page promises insights on AI adoption, workforce strategy, and measurable CX results, plus live CMP research sessions and a CCWomen Summit.
A European marketing technology conference covering customer data, personalization and AI-driven marketing.
A London cybersecurity event covering data protection, digital trust and security technology relevant to customer-facing operations.
A leading contact centre industry event covering customer experience, workforce management and AI-driven service technology.
Oracle's flagship AI event covering enterprise applications, customer experience and AI-powered business transformation.
ServiceNow's regional event showcasing platform updates across customer service management, workflow automation and AI.
Zoom's annual virtual conference covering collaboration, AI and customer engagement innovations.
One of the largest contact centre and customer experience conferences in North America, covering CX strategy, AI and workforce technology.
A UK customer engagement conference bringing together CX, contact centre and customer service leaders.
Five9's customer event focused on AI-powered contact centre and customer experience technology.
Customer Contact Week's European gathering for contact centre and customer experience leaders, covering AI, automation and service strategy.
SAP's customer-facing event spanning CX, commerce and AI-powered enterprise applications, held in Las Vegas and online.
Cisco's flagship Webex event covering collaboration, contact centre and AI-powered customer engagement technology.
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