Google Cloud Summit 2026

Most AI events talk a big game. This one’s actually useful—especially if you’re leading CX.

Google Cloud Summit London (June 17–18, Tobacco Dock) is all about turning AI into better customer experiences, not just backend upgrades.

For CX leaders, the value is clear:

• Reduce friction across journeys with AI embedded directly into workflows (think Gemini driving faster, smarter interactions)
• Unify data + insight to personalise at scale without breaking governance
• Move from reactive → predictive CX using real, deployable tools—not theory

Day 1 leans strategic—how to rethink service, engagement, and operations in an AI-first world. You’ll hear how other organisations are actually doing it, not just what they plan to do.

Day 2 gets more hands-on. Even if you’re not technical, it’s a chance to see what your teams should be building with tools like Vertex AI—and what “good” looks like in practice.

There’s also proper access to experts, partners, and peers tackling the same CX challenges—so you’re not figuring this stuff out in isolation.If you’re responsible for CX, this is less about “AI inspiration” and more about how to deliver faster, smarter, lower-friction experiences right now.