Twilio SIGNAL 2026

SIGNAL 2026 is Twilio’s flagship annual conference bringing together developers, business leaders, and innovators. It’s a two-day, in-person event at the Marriott Marquis focused on how to simplify and transform the way brands build data-driven customer relationships.

Speakers & Presenters

SIGNAL 2026 promises a strong lineup of Twilio executives and industry leaders:

• Twilio Leadership: Khozema Shipchandler (CEO), Inbal Shani (CPO, Head of R&D), Chris Koehler (CMO), Erin Reilly (Chief Social Impact Officer), and Robin Grochol (SVP, Product).
• Industry Innovators: Bret Taylor (Co-Founder and CEO, Sierra), Kevin Scott (CTO, PGA of America), and Keisha Browder (CEO, United Way Bay Area).
• CX & Tech Leaders: Hear real-world transformation stories from experts including Teddy Ho (Director of Product, AI, AppFolio), Florian Vorwerk (Global Director of Operations, Delivery Hero), Fellipe Cruz (Global IT Product Manager, Nestle), and Juliano Skrzyszowski (CTO, Nova Gestões).

Who Should Attend?

The event is aimed at leaders and teams across:

• Customer Experience & Support: Professionals looking to evolve beyond standard IVRs to build next-gen, AI-powered virtual agents and seamless multi-channel journeys.
• Technology & Engineering: Developers and technical leaders interested in hands-on workshops, building custom logic pipelines, and integrating tools like Twilio Voice, Flex, and Segment.
• Marketing & Data: Martech leaders focused on hyper-personalization, CDP integration, and activating consumer data at scale.

Why Attend – Reasons for CX Today Readers to Go

• Discover Actionable AI Use Cases Go beyond the hype with sessions on “agentic AI” that actually acts on behalf of customers—like AppFolio’s AI that schedules property tours, or Nova Gestões’ AI-powered debt negotiation across WhatsApp and voice.
• Master Data-Driven Personalization Learn from real-world success stories, like Purina’s journey to modernize its martech ecosystem using Twilio Segment to drive lifetime loyalty through hyper-personalization at scale.
• Hands-On Workshops & Training Get access to Twilio’s DevNet team and participate in advanced workshops, such as building high-performance AI agents that handle complex business logic rather than just acting as digital gatekeepers.
• Optimize Your Current Stack Explore how to transform a standard voice or messaging stack into a strategic engine for growth using Branded Calling, real-time conversation analysis, and AI-driven insights.
• High-Quality Networking Connect with peers from enterprise, startup, and nonprofit sectors in the Community Hall to share strategies for balancing automation with human empathy.

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