the voice of customer experience technology
Front pagesponsored · EvaluAgent; Assembled
Agent Experience30 Sept 2024 · 1 min read

Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support

Watch on YouTube CX Today's Susie Harrison hosts EvaluAgent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled . In this episode, we c...

Watch on YouTube

CX Today's Susie Harrison hosts EvaluAgent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled.

In this episode, we consider:

  • The top-line benefits of integrating QA and performance improvement software with WFM
  • Some use cases and challenges of using these platforms together
  • What constitutes a good integration partnership and the benefits that it brings to customers
  • The benefits of having a fully integrated best-in-category solution over an all-in-one solution

Thanks for watching. If you’d like more content like this, don’t forget to SUBSCRIBE to our channel.

You can also join the conversation on our X and LinkedIn pages.

The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…
Read nextordered by techtelligence · every pick explained
same beat · Agent Experience

Why WFM Leaders Need to Measure AI-Enabled Work

17 Sept 2026
matches this topicWhy Thoma Bravo Should Buy Five914 Jul 2026matches this topicTool Overload is Killing Your Contact Center from the Inside Out12 Jun 2026