Marcus Law speaks with Guy Yaffe, VP of Interaction Recordings at AudioCodes, about the changing enterprise recording market and why native recording alone may not meet the needs of regulated organizations. They explore the difference between convenient recording and compliance-grade recording, including policy-based capture, long-term retention, access controls, resilience, and the ability to retrieve historic communications when needed.
The conversation then moves beyond retention. Yaffe explains how reliable recordings can become a foundation for voice analytics and conversation intelligence, helping teams identify potential compliance breaches, assess sentiment, improve quality management, support employee guidance, and uncover recurring issues across customer-facing and employee communications.
