CX Today's David Dungay hosts Genefa Murphy, CMO at Five9.
During this session, we discuss generative AI and its potential to disrupt contact center experiences. In doing so, we consider:
- What is generative AI, and why should people care?
- The possible use cases in the contact center and beyond?
- What data can businesses use to feed their AI models?
- How will generative AI impact the customer experiences of tomorrow?
If you're looking for more information on this topic, visit Five9.