limehome's lifted its NPS score by an impressive 22 percent after embracing an experience-led growth strategy.
To dive deeper into how the hospitality giant achieved the result, CX Today's Charlie Mitchell caught up with Julia Zuber, Customer Insights Lead at limehome, and David Ascott, Strategy Lead at Chattermill.
They discuss:
- Why did limehome embrace the experience-led growth concept?
- limehome's approach to experience-led growth
- Initiatives that limehome ran to achieve experience-led growth
- The results of limehome's new strategy
- Advice for achieving experience-led growth
For more on the tech that limehome leveraged, visit Chattermill.