Making the Case for Converging Customer and Employee Experiences

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CX Today's Charlie Mitchell hosts Jono Luk, Vice President of Product Management at Webex, discussing how businesses are converging CX and EX.

In this session, we consider:

• Why are more brands tying together customer and employee experiences?
• The first steps for converging CX and EX
• Convincing execs to take EX seriously as a means of improving CX
• How Webex is helping brands to enhance employee experiences
• How Cisco is walking the walk

To learn more about any of the technologies discussed, visit Webex.

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